iS Clinical Lip Polish

If you are not satisfied with your online product purchase, please contact us by email at info@elainesspa.ca to advise the reason for the Return Request. Requests must be received in writing within 14 days of shipping date.

Due to the nature of the products we sell, we do not accept returns on skin care and makeup products that have been opened, used, damaged, or unsealed.

Returns are only accepted on unused, and unsealed products that are returned in the original packaging. Returns must be received within 14 days of purchase. All packaging must be received in good condition.

Shipping fees are not refundable.

Free Shipping

We offer free shipping on orders over $150 before tax, otherwise shipping rate of $10 will apply. We reserve the right to add additional shipping charges to remote areas. You will be advised of this charge before your order is processed.

Shipping Region

We currently are set up to ship within Ontario, Canada.

If you wish to ship to another destination within Canada, and outside of this region, please contact us at (226) 750-8776 or by email at info@elainesspa.ca.

Canada Post

We ship all products by Canada Post Standard delivery. Canada Post does not deliver to P.O. Boxes. Please ensure all orders contain a deliverable street address. Address accuracy is the responsibility of the customer. We suggest including a contact daytime phone number in case of the need for clarification or notification.

Fulfillment and Delivery

Orders are shipped and delivered Monday through Friday. Most orders are shipped within 48 hours of receipt. Some items may require longer, and this information will be posted under the product information.

Elaine's Medical Aesthetics is not responsible for delays caused by the Shipper. If this information is available to us, we will contact you by email to advise the length of time and reason for the delay. Please remember to leave extra time during the holidays for delivery, due to the volume of shipments at this time of year. We offer Store pick up if a faster delivery is required.

Back Orders and Multiple Shipments
If a product is on back order, or fulfillment will take more than 48 hours, you will be contacted by email to advise of this delay.

Lip Scrub: Sucrose Olive Oil PEG-7 Esters Theobroma Cacao (Cocoa) Seed Butter PEG-4 Olivate Butyrospermum Parkii (Shea) Butter Butyrospermum Parkii (Shea) Butter Unsaponifiables Tetrahexyldecyl Ascorbate Tocopherol Hydrogenated Polyisobutene Flavor [Aroma] Simmondsia Chinensis (Jojoba) Seed Oil Hydrogenated Lecithin Ethylene/Propylene/Styrene Copolymer Butylene/Ethylene/Styrene Copolymer